नीतियाँ
Refund and cancellation policy
अंतिम अद्यतन
यह पृष्ठ अंग्रेज़ी में है।
This policy applies to consultations and puja bookings made with Astro Elite Solutions. Please read it before you pay. Fees are stated at the time of booking and are payable in advance.
No refunds
All fees paid for consultations and puja bookings are non-refundable. Once a booking is confirmed, no refund is given if you cancel, miss or arrive late for your slot, change your mind, give incorrect birth details, use only part of the time booked, or are not satisfied with the reading, a remedy or its result. Astrology is a matter of belief and interpretation, and a reading once given cannot be returned.
Rescheduling
If you cannot attend, tell us on WhatsApp or by email at least 24 hours before your slot. We may offer one new date at our discretion, subject to availability. A request made later than that, or a missed slot, is treated as a cancellation, though we may still offer a new date at our discretion.
Puja bookings
A puja booking cannot be cancelled or refunded once it is confirmed, because the pandit, the materials and the arrangements are committed at that point. If a date has to move because of the muhurat or the pandit's availability, we will tell you and offer a new date. No refund is given for a change of date.
If we cancel
If we cancel a confirmed consultation or puja, we will offer you a new date. If that date does not suit you, we will refund the fee you paid for it to the account or payment method you paid from within 10 working days. Apart from this and the payment problems described below, no refund is given.
Payment problems
If money was taken from your account but you did not receive a booking confirmation, or you were charged twice, write to support@astroelitesolutions.com with the transaction reference as soon as you can. After checking with our payment provider, we will confirm your booking or return the failed or duplicate payment within 7 to 10 working days.
Contact
Requests and questions about this policy can be sent to support@astroelitesolutions.com with your payment reference. We acknowledge requests within 48 hours and decide on them within 30 days.
इस पृष्ठ के बारे में प्रश्न यहाँ भेजें: support@astroelitesolutions.com. Astro Elite Solutions, A-107, Satguru Apartment, Sector 52, Gurugram 122001, Haryana, India.