Privacy policy

Information we collect

• Details you give us: your name, phone number, email address and gender, the date, time and place of birth you enter for a Kundli, matching, horoscope or other tool, the questions you ask, your booking preferences, and anything you share during a consultation.
• Payment details: when you pay by UPI, bank transfer or through a payment provider, we see the payer name, the amount and a transaction reference, as on any bank statement. We do not receive your card number, PIN or banking passwords.
• Information collected automatically: when you use the website, we and our service providers may collect technical information about your device, your IP address and how you use the website, including through cookies and similar technologies.

How we use it

We use your information:

• to prepare charts, readings, reports and horoscopes, and to provide consultations, pujas and the free tools;
• to contact you about your request, booking or payment by phone, WhatsApp, SMS or email;
• to tell you about our services, offers and content, which you can ask us to stop at any time;
• to run, protect and improve the website and our services, including understanding how they are used;
• to keep our records and meet legal requirements.

We use automated systems and artificial intelligence based tools to prepare some charts, readings and content from the details you give us.

Who we share it with

We work with third-party tools and service providers to run the website and deliver our services, such as astrology calculation services, AI services, hosting, payment processing, messaging and analytics providers. They receive the information needed for their work, are required to protect it, and handle it under their own terms and policies.

We may also share information with the pandits or partners who perform a puja you book, when the law or a court requires it, to protect our rights, or if our business is transferred to someone else.

How long we keep it

We keep your information for as long as we need it for the purposes above, for our records and to meet legal requirements, and then delete or anonymise it.

Security

We follow reasonable security practices to protect your information, but no website or transmission over the internet is completely secure.

Your choices

You can ask us to correct or delete your information, withdraw your consent or stop marketing messages by writing to support@astroelitesolutions.com. We will act on your request within a reasonable time, except where we need to keep the information for a booking, for our records or under the law. Withdrawing consent may mean we cannot provide some services.

Children

Our services are meant for adults. If you give us the details of a child, for example for a Kundli or a name suggestion, you confirm that you are the parent or guardian.

Other websites

The website may link to other websites and services, including payment and video call providers. Their privacy practices are their own, and this policy does not cover them.

Grievances

If you have a concern about how your information has been handled, write to our grievance officer, Rajesh Aggarwal, at support@astroelitesolutions.com or at the address above. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version, and your continued use of the website means you accept it.