Terms and conditions

Our services

We offer astrology consultations by phone or video call, puja bookings, and free online tools and content such as Kundli, Kundli matching, horoscopes, Panchang and Muhurat. Everything we provide is astrological guidance based on traditional principles and the details you give us, offered for your personal use and information. Please read our disclaimer.

Who can use the services

You must be at least 18 years old to book or pay for a service. You agree to give true and complete details; a reading is only as accurate as the birth details you provide. If you give the details of another person, you confirm that you have their permission or are their parent or guardian.

Bookings, fees and payment

Fees are in Indian rupees and are shown on the website or told to you in writing before you pay. They are payable in advance by UPI, bank transfer or through a third-party payment gateway under its own terms. We do not receive your card number, PIN or banking passwords. A consultation or puja is confirmed once we receive the payment and confirm the date and time. All times are Indian Standard Time. If you are late for or miss your slot, that time is lost; we may offer to reschedule at our discretion. Refunds and cancellations are governed by our refund and cancellation policy.

Consultations

A consultation is a personal reading given for the time booked. Please have your questions and birth details ready. We may decline, pause or end a consultation that is abusive or misused, without refund. Consultations may not be recorded without our consent.

Pujas

Pujas are performed by pandits arranged by us, at a place chosen by us, online by live video, or at your home in Gurugram where we offer that service. Dates may change because of the muhurat or the pandit's availability, and we will tell you if they do. Pujas and remedies are matters of faith; no particular result is promised.

Free tools and content

Our free tools, horoscopes and articles are provided as they are, for general information. They use calculations from third-party data sources and automated systems, may contain errors, and may be changed, paused or withdrawn at any time. A free tool is not a consultation.

Communication

When you share your contact details with us, you agree that we may contact you about your request and about our services by phone, WhatsApp, SMS or email. You can ask us to stop at any time.

Acceptable use

You may use the website only for lawful, personal purposes. You may not copy, scrape, automate access to, resell or interfere with the website, its tools or its content, or use them to build a competing service.

Intellectual property

The website and its text, images, designs, tools and content belong to Astro Elite Solutions or its licensors and may not be reproduced without written permission. Reports and readings prepared for you are for your personal use only.

No guarantee and limitation of liability

Astrology is a traditional belief-based practice and not a proven science. We do not guarantee the accuracy of any reading, prediction, timing, score or remedy, or any outcome from acting on it. Decisions you take on the basis of our services are your own.

To the fullest extent the law allows, we are not liable for any loss, damage, injury or expense arising from the use of the website or our services, and our total liability for any claim is limited to the fee you paid for the service concerned.

Indemnity

You agree to compensate us for any claim, loss or cost that arises from your breach of these terms or your misuse of the website or our services.

Governing law

These terms are governed by the laws of India. Subject to any right you have under the Consumer Protection Act 2019 to approach a consumer commission, disputes are subject to the exclusive jurisdiction of the courts at Gurugram, Haryana. If any part of these terms cannot be enforced, the rest still applies.

Changes and contact

We may change these terms from time to time; the date at the top shows the latest version. Questions about these terms, and complaints about a booking, payment or service, can be sent to our grievance officer, Rajesh Aggarwal, at support@astroelitesolutions.com or at the address above. We acknowledge a complaint within 48 hours and aim to resolve it within one month.